Privacy policy
How we handle your information, including health information you give us in a claim check.
Who we are
dvaclaims.au is operated by Westergaard Pty Ltd (ABN 22 663 084 900). We're a private business, not the Department of Veterans' Affairs or any government agency. In this policy "we" and "us" mean Westergaard Pty Ltd.
What we collect
When you use our claim check we collect your name, contact details, state, service details, the conditions you're claiming for and anything else you choose to tell us. Some of this, such as your medical conditions, is health information, which is sensitive information under the Privacy Act 1988. We only collect it with your consent.
When you use the calculator, the numbers you enter stay in your browser unless you go on to submit a claim check, in which case your estimate is sent with it. We may also collect standard technical information such as your browser type and pages visited.
Why we collect it
We use your information to review your enquiry and, with your consent, to refer you to an independent veterans' advocate or law firm who can help with your claim. We may receive a fee for referrals. We don't sell your information for any other purpose. If you don't give us the information we ask for, we can't review your enquiry or make a referral.
Who we share it with
With your consent, we share your claim check details with the advocate or law firm we refer you to. We also use service providers, such as hosting and database providers, to run the site. We don't share your information with anyone else unless the law requires it.
Marketing
We only send you updates if you ask us to. You can unsubscribe at any time.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it.
Access, correction and complaints
You can ask to see or correct the information we hold about you, or withdraw your consent, by emailing privacy@dvaclaims.au. If you have a complaint, contact us first and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.